Audi remains China’s top brand in J.D. Power survey image

For the third year in a row, Audi ranked first in J.D. Power’s 2012 China Sales Satisfaction Index Study.

The VW-owned luxury carmaker scored 898 points from a maximum of 1,000, according to the study results released this month.

Second place went to Dongfeng Nissan (897 points), a joint venture between Nissan Motor Company and Dongfend Motor Corporation. Another joint venture, Beijing Hyundai, ranked third with 891 points. All of the companies that obtained more than the industry average of 841 points are joint ventures of global brands or imported global brands.

China’s best ranked domestic automaker, Chery Automobile, scored 841 points, with all other Chinese brands scoring below the industry average. According to J.D. Power, industry-wide sales satisfaction declined six points this year, due to increased sales pressure and a lack of experienced staff at dealerships around the country.

“Nearly 80 percent of dealers indicate that high inventories are their greatest challenge, which means dealers are under immense pressure to sell more vehicles at a faster pace. This clearly has had a negative impact on the quality of the purchase experience for new-vehicle buyers,” said Liza Wang, a J.D. Power analyst in Shanghai.

Here are the companies that scored above the industry-average in J.D. Power’s China Sales Satisfaction Index Study:

Audi: 898

Dongfeng Nissan: 897

Beijing Hyundai: 891

Dongfeng Citroen: 882

Dongfeng Honda: 881

Dongfeng Yueda Kia: 874

FAW-Volkswagen: 873

Shanghai Volkswagen: 867

Dongfeng Peugeot: 865

Guangqi Honda: 863

FAW Toyota: 860

GAC Toyota: 858

Volkswagen: 855

Lexus: 854

Mercedes-Benz: 845

FAW-Mazda: 843

Chery: 841

Industry average: 841