Chevrolet said it was introducing the industry’s first predictive technology, designed to warn drivers over potential maintenance issues.
General Motors’ brand compares its new technology with a similar one found on the Boeing 787, which can send in-flight messages to ground crews alerting them of parts needing inspection before the plane arrives. Chevrolet owners who are choosing this feature, called OnStar Proactive Alerts, will be kept under observation by it, as it checks the car’s starter motor, fuel pump and 12-volt battery. And if anomalies are detected, OnStar will notify drivers to take their vehicle in for service. The service is available for OnStar subscribers who own a 2016 Chevy Silverado, Tahoe, Suburban, Corvette and Equinox.
Proactive Alerts collects a small batch of data each time the car is started, and monitors it on an ongoing basis. Then, systems analyze and refine billions of pieces of data, gathered across the fleet of vehicles. If the data indicates that a particular vehicle’s component is not performing as expected, the system will automatically send the driver a message through an in-vehicle notification, which will be either an email or text message, based on customer preference.
“Accuracy is the key to our prediction algorithms,” Steve Holland, chief technologist for Vehicle Health Management at General Motors, said. “We will be able to inform dealer service departments so they can spend less time testing for a condition we have already diagnosed. They can replace the necessary part quicker and minimize the amount of time a customer’s vehicle is at the dealership.” Chevrolet plans to further expand this service in the future by monitoring more vital parts and by fitting it in other brand’s models as well.