The Consumer Reports yearly quality survey has seen another one-two podium finish for the world’s largest automaker – with Toyota topping the chart and Lexus following for the second consecutive year.
The influential magazine has watched closely the US new vehicle market for another year and came up with its usual top – with the survey seen as one of the factors that American shoppers relate to when buying a new car.
Unfortunately for the recently merged Fiat Chrysler Automobiles, five of the lowest seven where from the group, as were the four-lowest scoring brands. Fiat finished last in the survey – out of 28 entries – and its Fiat 500L subcompact was the worst when it came to reliability of the included 265 models.
Although the group is scoring low each year – sitting near the bottom since at least 2009, the issue hasn’t translated into dipping sales, with Chrysler’s American brands seeing a market share rise to 12.2% this year – from below 9% in 2009.
According to the surveyed drivers, their single largest issue with modern cars was that infotainment systems are not working them. According to Jake Fisher, director of automotive testing for Consumer Reports, he specified that drivers had issues with the systems after they understood completely how they function and know how to use their features.