Consumer Reports says infotainment systems have become a “plague” image

The influential US magazine released its annual results for the reliability and quality survey of the US auto industry. Some brands kept their places, others moved up or down. One thing though was clear – people are increasingly having trouble with the latest infotainment systems.

At the top, new-vehicle owners again placed Toyota and the Lexus brands for a one-two podium sweep (just like last year) and at the bottom we found yet again the Chrysler Group brands. But, besides brand placement, one thing emerged clearly – the auto industry has reached a level and it won’t go up until the new technologies – especially the infotainment systems – don’t get sorted out.

The results of the latest annual Consumer Reports Automotive Reliability study prompted the non-profit publication to liken the issue with a “reliability plague,” and chief auto tester Jake Fisher said the situation was far worse if the report included not just actual defects, but also consumer complaints. While the study only included issues with the systems after the owner totally understands the way his car’s infotainment system operates, many readers complained about how difficult many infotainment systems are to handle. Fisher also offered as example turbochargers and transmissions, commenting that besides infotainment systems, all these new technology introductions are very prone to early wear and tear, causing many disruptions.