Consumer Reports says new infotainment systems too complicated and unreliable image

In the US, the known magazine reports that learning and satisfaction curves vary widely among Cadillac CUE, MyFord/MyLincoln Touch, and HondaLink owners.

Although the modern infotainment systems now offer a wide range of audio choices and can connect with a smartphone for hands-free calling and data services, thus attracting many tech-savvy shoppers, the ownership experience is also proving frustrating for many.

60% of the drivers who bought a vehicle equipped with a new, modern infotainment system from the likes of Cadillac, Honda, Ford, and Lincoln were baffled when trying to learn how to operate the systems during the first weeks of ownership. And just over a third of owners experienced one or more problems, according to new survey conducted by the Consumer Reports National Research Center.

Of course, to no one’s surprise, age plays a key role in respondents’ initial reactions to modern infotainment systems usage. Respondents 65 and older who owned a car with an installed infotainment system were significantly more likely to have trouble operating them (68 %), compared to similar buyers aged 45 to 64 years (52 %) and those 18 to 44 years old (37 %). Consumer Reports also noted that drivers consider the systems easier to use over time, as they become accustomed to their operation.

Via Consumer Reports