Saab owners will be delighted to find out that General Motors has signed a new Warranty Services Agreement with Saab Automobile Parts North America (SPNA).
Basically, this means SPNA, the exclusive provider of Saab Genuine Parts and Accessories to the U.S. and Canada, will now handle all warranty claims in the two countries for 2009 and older Saab vehicles that are still covered by GM’s factory warranty. Saab owners can take their cars to any of SPNA’s network of 179 Warranty Service Providers for warranty-related work.
“Our agreement with General Motors is an important step in supporting Saab owners in North America and ensuring they have access to Saab Genuine Parts, service programs and technical support for years to come,” said Tim Colbeck , President and CEO of Saab Automobile Parts North America. The Warranty Services Agreement is valid starting December 17.
As for owners of 2010 and 2011 model year Saabs, which have been left out of the latest warranty announcement, SPNA announced it will launch a new Saab Secure Program in early 2013 that will provide limited service support to owners of newer Saab models. The agreement also calls for the establishment of a North America Customer Assistance Center (CAC). All Saab owners will benefit from the CAC which will be available for customer facing interactions early next year.