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GM recall website not accurate

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GM recall website not accurate

Up until today, General Motors has issued 60 recalls in 2014, which covers 25.5 million vehicles in the U.S. But many drivers are still wondering if the model they own is in need of repair or not.

GM is at the moment complying with the request from the National Highway Traffic Safety Administration (NHTSA) to make these campaigns searchable online through a model car’s Vehicle Identification Number (VIN). The federal agents from U.S. reportedly did not like the company’s way of setting up its website. NHTSA has requested changes to be made to the GM’s page as some cars could get lost or forgotten without their owners even knowing it.

According to Detroit News, even if GM’s site allows car owners to look for recalls using their VINs, it only showed a campaign for a vehicle if the parts were available to perform the repair. The model isn’t listed if the components are not ready yet, which might have given drivers a false sense of security about their cars. NHTSA has asked GM to make their website more accurate and to display information whether the fix had or had not been done.
Alan Adler, spokesperson for GM, stated that the company only found out about this issue last Friday, on August 1st. The car producer worked over the weekend to fix things and Adler says that most of the updates are now complete, but that GN has still a few more to deal with, expecting things to be finished soon.

By Gabriela Florea

by Cristian Gnaticov (my Google+) - Tuesday, August 5th, 2014 - filed under General Motors, News, Safety. Image credit: .
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