GM confirmed it will relocate 300 call center positions at its Warren Tech Center this summer.
According to GM spokeswoman Susan Waun all the employees will have full contracts when they will be relocated to Warren. All the 300 jobs all new to the Tech Center, and stem from consolidating positions at several other call centers. Waun didn’t provide information about their originating location. IBM, which manages GM’s call centers contracts, also refused to provide information on staffing or the current locations of the call center employees.
“(We) continue to be their technology provider in their transformation of their customer engagement center and will continue to provide extensive services to support GM,” said IBM spokeswoman Trink Guarino.
On another matter GM also announced it will lay off 104 employees at the Flint Engine Operations plant, by cutting the third shift which was added until GM’s Korea plant will begin production of the 1.4-liter engine. GM spokesman Tom Wickham said that the shift was temporary, therefore the layoffs were imminent.
“We had planned on this happening because Flint Engine has been building and exporting 1.4-liter engines to Korea until GM Korea could begin production of the same engine for the Buick Encore, which is assembled in that country,” said Wickham.
by Ana Cezara Savin
) - Friday, March 8th, 2013 - filed under General Motors
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Discuss: GM Relocates 300 Call Center Positions, Lays Off 104 Workers at the Flint Plant