General Motors has stopped the sale of eight of its 2013 models in order to fix a software glitch related to the OnStar communication system.
The affected models are the Chevrolet Cruze, Equinox and Volt, Cadillac XTS, ATS and SRX, Buick Verano and GMC Terrain.
There are about 60,000 affected cars across the U.S. dealerships and they should be repaired next week, GM spokesman Alan Adler told Reuters. It seems that pn the affected cars, OnStar’s crash response system does not contact automatically an emergency service in case of a crash as it is supposed to.
OnStar is an in-vehicle software which connects drivers to live operators who can provide directions or summon emergency help after an accident. If a car is hit, the crash response system automatically contacts an operator who then calls the vehicle.
GM’s tests have revealed that OnStar didn’t function normally, as a software glitch prevented the affected cars from sending alerts after crashes which do not cause the airbag to deploy. Fortunately, the problem does not occur in more severe crashes that trigger the airbags, the GM spokesman added. Also, the issue does not have any influence on the airbags themselves.