An online chatbot created by a student has helped drivers to successfully contest many parking tickets, thus saving them millions of dollars.
Driving in major congested cities brings many headaches, especially when you are trying to find a parking space. And most of the times, you are ending up leaving the car in a not so quite “legal” area. And then, the fine swiftly comes. This is what happened to a London-born student from Stanford University, who received no less than 30 parking tickets in and around its home city. Frustrated by the circumstances, he decided to take some actions and to help drivers contest the tickets. Therefore, he created the online platform DoNotPay, dubbed as “the world’s first robot lawyer”, a free program launched in London and New York which through a series of simple questions guides users through the appeals process. And the success was imminent, as the chatbot took 250,000 cases and won 160,000, thus saving drivers 4 million dollars in parking fines in 21 months.
“I think the people getting parking tickets are the most vulnerable in society. These people aren’t looking to break the law. I think they’re being exploited as a revenue source by the local government,” he told Venture Beat, quoted by The Guardian. The student now plans to extend it to Seattle, while he also wants to creating a similar online lawyer to help people with flight delay compensation.