More tech features lead to more problems, says J.D. Power image

As automakers are packing their cars with more tech systems than ever, owners are now reporting more issues with their cars, a J.D. Power study shows.

One thing is for sure: customers will never complain if the automakers are offering them many tech features to choose from, but they will eventually end up reporting more problems with their new high-tech cars. Problems with technology continue to affect vehicle reliability according to a new J.D. Power vehicle dependability study made in the US. The number of problems with infotainment, navigation and in-vehicle communication systems has increased and now accounts for 20 percent of all customer-reported problems in the study. This type of tech is now the most problematic area on most vehicles and is the cause behind the industry’s 3 percent year-over-year decline in vehicle dependability, J.D. Power shows. “The increase in technology-related problems has two sources,” Renee Stephens, vice president of U.S. automotive at J.D. Power, noted. “Usability problems that customers reported during their first 90 days of ownership are still bothering them three years later in ever-higher numbers. At the same time, the penetration of these features has increased year over year.” The problems most often reported by owners are Bluetooth pairing/connectivity and built-in voice recognition systems misinterpreting commands. Navigation systems which are difficult to use and inaccurate navigation systems are also among the 10 most frequently reported problems.

As far as the brand with the fewest issues reported by buyers, Lexus ranked highest in J.D.’s study for a fifth consecutive year, with a score of 95 problems per 100 vehicles. Toyota’s premium unit was followed by Porsche and surprisingly by GM’s Buick. General Motors managed to get eight segment awards, with models such as Buick Encore, Buick Verano, Chevrolet Camaro, Chevrolet Malibu and GMC Yukon, while Toyota grabbed six for cars including Lexus GS, Toyota Prius and Toyota Sienna.

Via J.D. Power

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